Our Policies

  1. Company Identity & Legal Status

General Home Maintenance LTD (“we”, “us”, “our”) is a UK‑registered company (Company No. 13170453) providing general maintenance, renovation, and construction services to residential and domestic properties. We are a VAT‑registered business and comply with all applicable UK business, tax, health & safety, and consumer laws.
Our SIC code with Companies House is 41202 – Construction of Domestic Buildings. GOV.UK

  1. Purpose of These Policies

These policies provide transparency on how we operate, quote, charge, and deliver services. They apply to:

  • Prospective & existing clients
  • Employees & subcontractors
  • Website users of www.generalhm.co.uk
  1. Scope of Services

We provide, but are not limited to:

  • General property maintenance & repairs
  • Renovation and restoration
  • Building work and small projects
  • Safety checks
  • Detailed written quotes

Our service process is:

  1. Appointment & Site Visit
  2. Written Quotation
  3. Client Acceptance
  4. Execution of Work
  5. Completion & Handover

All works are agreed in writing before commencement.

      4, Materials & Pricing Options

Clients can select:

  • Client‑Supplied Materials — clients supply materials; we provide labour.
  • Contractor‑Supplied Materials — we source materials; costs included in the quote.

We tailor each quote based on your material preference.

  1. VAT Registration & VAT Policy

We are VAT registered in the UK.
The standard rate of VAT is 20% on most goods and services we provide, excluding cases where reduced or zero VAT applies under UK law. GOV.UK

How VAT is shown in Quotes:

  • Quotes can be issued including VAT or excluding VAT.
  • If issued excluding VAT, the quote will still show the VAT‑inclusive price separately.
  • The total payment due will include VAT at the appropriate rate unless the service qualifies for reduced or zero rating under UK VAT law (exceptions apply). GOV.UK

This ensures full transparency on what clients will pay.

  1. Written Quotations & Validity
  • All quotations are written, itemised and fair.
  • Quotes include labour, detailed material costs (if applicable), and VAT information.
  • Clients must accept quotes in writing before work begins.
  • Quotes are valid for the specified period.
  1. Insurance & Liability

We maintain:

  • Public Liability Insurance (certificate available upon request)
  • All services conform to relevant UK building and safety standards

Insurance certificates can be provided for review by clients, landlords, or managing agents.

  1. Compliance & Safety

We follow all relevant guidelines including:

  • UK construction regulations
  • Health & Safety standards
  • GDPR and data protection requirements

Clients must provide safe access and disclose any known hazards.

  1. Payment Terms
  • Payments are as per the written quote.
  • Deposits may be required for large jobs.
  • Final payment is due on completion.
  • VAT is payable on charged services where applicable.

Late payments may be subject to interest or charging fees.

  1. Complaints & Resolution

Complaints should be raised in writing within 7 days of job completion.
We will respond promptly and aim to resolve matters fairly and constructively.

  1. Data Protection & Privacy

We handle your personal data securely and only use it to deliver services, communicate, and comply with legal obligations.

  1. Website Use & Intellectual Property

By using www.generalhm.co.uk:

  • You agree to our Terms of Use
  • We retain all intellectual property rights
  • We are not liable for damages arising from use of the site
  1. Policy Updates

We may update these terms from time to time. The latest version will be on our website.

📌 Terms & Conditions

General Home Maintenance LTD – Terms & Conditions

  1. Agreement
    Work begins only upon written acceptance of our quote.
  2. Quotations & VAT
    Quotes may be issued including/excluding VAT. VAT at 20% will be added where applicable. GOV.UK
  3. Materials & Work
    Clients may choose to supply materials or have us supply them.
  4. Payment
    Deposit required on large jobs; final payment upon completion.
  5. Insurance & Liability
    We hold appropriate insurance; certificates available on request.
  6. Changes & Variations
    Any changes to scope of work will be quoted separately.
  7. Disputes
    Any dispute should be raised in writing within 7 days.

📌 Privacy Policy

General Home Maintenance LTD – Privacy Policy

  • We collect and process personal data to deliver maintenance services.
  • Data is securely stored and used only for legitimate business purposes.
  • We comply with UK GDPR and data protection laws.
  • Personal info is not shared without consent except where legally required.

📌 Cookie Policy

General Home Maintenance LTD – Cookie Policy

  • Our website uses cookies to improve user experience.
  • Cookies help with analytics and site performance.
  • You can control or disable cookies through your browser settings.
  • Continued use of the site implies acceptance of the cookie policy.
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